Terms of Service

Velmora AI builds custom artificial intelligence tools configured around your business information, workflows, and customer experience. Our service is delivered entirely through an asynchronous, email-based process. No calls, meetings, or calendar bookings are required at any stage.

Before any payment, Velmora provides a private, tailored demonstration of the proposed AI solution. This demonstration is provided for review purposes only. It is not a final deliverable and does not constitute a purchase. You may approve the demonstration, request changes, or decline to proceed with no obligation.

Once you approve the demonstration, Velmora confirms the final project scope. Standard pricing is £299 per month recurring subscription. There are no setup fees, one-time charges, or additional monthly fees. The monthly subscription covers the custom build, ongoing hosting, maintenance, and support of your AI Toolbox.

Payment is processed through Stripe, our third-party payment provider. We do not collect or store your card details. At checkout, you will be charged £299 for the first monthly billing period. After checkout, Stripe automatically bills £299 every month until you cancel. A project is only marked as paid after verified confirmation from Stripe's official API. We do not accept manual transfers, unverified payment claims, or cryptocurrency.

Your completed AI Toolbox includes only the tools and configuration explicitly agreed in your approved project scope. This typically covers the custom build, configuration around your business information, testing, and delivery of the agreed solution. Your monthly subscription includes ongoing hosting, maintenance, and support of your AI Toolbox.

Unless separately agreed in writing, the following are not included with your subscription:

• Future modifications, additions, or new features beyond the agreed scope
• Third-party service costs (API usage, platform fees, or external subscriptions)
• Training, onboarding, or documentation beyond what is agreed

Your £299 monthly subscription is a genuine recurring billing arrangement managed by Stripe. Stripe automatically charges your payment method each month until you cancel. You can manage your subscription, update your payment method, or cancel at any time through the Stripe Customer Portal accessible from your client portal. Cancellation takes effect at the end of your current billing period. If you cancel, your AI Toolbox access will be revoked when the subscription ends. Monthly charges are non-refundable once billed.

After verified payment, you receive access to your completed AI Toolbox through your private client portal. You are responsible for keeping your access information and portal link secure. Velmora is not liable for unauthorised access resulting from your failure to protect your credentials.

Because each project involves custom work built and reviewed before payment, all payments are final once the completed AI Toolbox has been unlocked and delivered. If you encounter an issue with your delivered solution, contact Velmora by email and we will work to resolve it.

Upon completed payment and delivery, you receive the right to use the custom AI tools built for your business. Velmora retains the right to use general methodologies, techniques, and frameworks developed in the course of your project that are not specific to your business.

Velmora's liability is limited to the amount you paid for your project. We are not liable for indirect, incidental, or consequential damages, or for any issues arising from third-party services, platforms, or APIs that your AI Toolbox relies on.

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date.

For any questions about these Terms, contact Velmora by email. The fastest way to reach us is through the Request a Demo form on our website.